SGDI Protocols

SGDI Management Protocol-
⁃    Exchanges
    ⁃    Sizing
    ⁃    Shipment delay
First and foremost, anyone who purchases from or supports our brand is apart of the SGDI Family. With that being said, here at SGDI we do our best to ensure that our customers receive the best customer service experience. Please note we do our absolutely best in delivering quality products & service by being diligent in the matters we can control. With that said, we have put forth a system to accommodate our customers to the best of our ability.

The following are SGDI practices in customer care:

Exchanges:
If an individual would like to request a product exchange post-purchase, the request must be submitted within 48 hours from the time of the purchase. Additionally, The product should not have been worn, washed, or damaged. This policy applies solely  in cases of size changes when such sizes are available. If the aforementioned criteria are not met to the standards of the appropriate officers, exchanges will not transpire. To make this request, email sgdifashionshow@gmail.com.

Order discrepancy:
If the received product was not the size, color, or product expected, email the receipt of your order within 24 hours of delivery. Once completed and confirmed, the order will be corrected appropriately, typically through a replacement or refund.

Damaged order:
If you received a damaged product, please photograph the damaged product while unpackaging the product in its original packaging, and email sgdifashionshow@gmail.com with the receipt attached. From there, appropriate measures will be taken to determine the nature of the product’s damaged and you will be notified if you qualify for an exchange. If qualified, you will have the option of receiving the same product or another of your choice of equal or lesser value on our website.

To conclude, due to the COVID -19 pandemic, post offices nationwide face staff shortages leading to an enormous delay with shipment. As a result, you may receive your order in a few days or a few weeks which is beyond company control. If you do not receive your product after a month from your purchase. please email us (sgdifashionshow@gmail.com) and we will be sure the to accommodate you the best way we deem to be fit.


As always, thank you for your constant support!!!!